Support

Use this page when Screenshot Capture Studio does not capture, edit, copy, or save screenshots as expected.

Install from the Chrome Web Store

After the Chrome Web Store listing is approved:

1. Open Screenshot Capture Studio on the Chrome Web Store.
2. Click Add to Chrome.
3. Pin the extension from Chrome's extensions menu if you want quick toolbar access.
4. Open the page you want to capture.
5. Click the toolbar icon and choose Visible area, Select area, or Full page.

Assigned capture shortcuts

Assign capture shortcuts at chrome://extensions/shortcuts. In version 1.6.0 and later, the popup shows each assigned shortcut below its matching capture action as individual keycaps. Actions without an assignment show no shortcut. After changing or removing an assignment in Chrome, close and reopen the popup to see the updated keys. Shortcut labels do not change Premium availability or allow disabled actions to run on restricted pages.

HTML element capture with hidden ancestors

Visible elements can be captured even when their parents have no visible box. The picker omits boxless or hidden ancestors and keeps visible children selectable. Shift moves to the next available ancestor; level labels show the actual distance from the hovered element.

If a parent clips the selected element, the extension stops instead of saving an incomplete screenshot. Reveal the full element and retry, or use Selected area to capture the visible portion. The extension does not reveal hidden page content or scroll ancestor containers to bypass clipping.

Language

Screenshot Capture Studio supports English, Spanish, French, German, Japanese, Portuguese (Brazil), Chinese (Simplified), and Arabic. English is used when Chrome is set to an unsupported language.

Use Settings -> Language to force the extension UI language for the popup, settings, and preview editor. Chrome controls the language shown in Chrome-managed extension metadata and Chrome Web Store listing surfaces.

Troubleshooting

Capture Is Blocked on Some Pages

Chrome restricts extension capture and script injection on some browser-managed or protected pages, including Chrome Web Store pages, chrome:// pages, some PDF views, extension pages, and other restricted schemes. On Chrome Web Store and browser-managed pages such as chrome://extensions/, Screenshot Capture Studio keeps Visible area available and disables selected-area, selected-element, and full-page capture because those modes need Chrome to inject page helpers.

Try the same capture mode on a normal http or https page. If that works, the blocked page is likely restricted by Chrome rather than by Screenshot Capture Studio.

Selected Area Does Not Start

Selected-area capture needs Chrome to inject a temporary overlay into the active tab. If the overlay does not appear:

1. Confirm the active tab is a normal http or https page.
2. Reload the page and try again.
3. Check whether another extension or browser policy is blocking extension injection.

Pressing Escape or choosing Cancel exits selection without saving a screenshot. Very small selections are treated as canceled.

Full Page Capture Misses or Repeats Content

Full-page capture scrolls the page, captures visible tiles, and stitches them locally. Pages with lazy-loaded content, animations, sticky headers, dynamic ads, or very large dimensions can still fail or produce imperfect output.

Try waiting until the page has fully loaded, closing moving overlays, and running the capture again. If the page is extremely large, Chrome canvas limits may prevent a complete stitched image.

Copy Image Does Not Work

Copying requires Chrome clipboard access and must be triggered from the preview editor by the user. If copying fails, choose Save with PNG selected in Settings, then attach or paste the saved file manually.

Cloud Upload or Filename Pattern Settings Are Missing

Cloud upload and custom filename pattern settings are feature-gated and are not advertised as active public-listing features while premium-cloud-upload and premium-filename-patterns remain disabled.

Optional Uninstall Feedback

After a Chromium user uninstalls Screenshot Capture Studio, Chrome may open an optional feedback page. The extension has already been removed, so the page can be closed without responding. If a person voluntarily submits the Tally form, only their selected reason and optional text are sent directly to Tally; the extension does not attach identity, screenshot, page, URL, clipboard, billing, install-token, or analytics data. Do not include personal, sensitive, screenshot, or page information. Feedback is reviewed by the developer and deleted within 90 days.

Contact

For bug reports or support questions, email gevorg@glechyan.com.

Include the extension version, Chrome version, capture mode, page type such as http, https, chrome://, or PDF, and what happened. Do not include private screenshots, page contents, full URLs with sensitive paths or query strings, or credentials in an email.